Mycicis FAQ

Mycicis FAQ

Commonly asked questions about the My Cicis mobile app

MyCicis is a visit-based loyalty program that is structured to reward you. The more you visit, the faster you’ll earn rewards.

No. The MyCicis app knows if it’s been downloaded on a device before and will not provide more than one introductory reward per device. One reward per new user!

You will only need to enter a code if you were referred by a friend. If not, select the arrow in the top right corner to proceed to the next step.
If you are signing up outside of the MyCicis app on your desktop, just leave that line blank and proceed to the next question.

A Loyalty Slice is simply each individual marker that indicates you have entered a receipt building up to your free reward. You can earn one Loyalty Slice at any Cicis restaurant each time you spend a minimum of $6 (before taxes).

Once you download MyCicis on your Apple iOS or Android device, open the app and select the Rewards button. Check-In by scanning the barcode found on your Cicis receipt or take a photo of your receipt to get a Loyalty Slice. It’s as easy as that!

App Users:
Open the MyCicis app and select the Redeem button. Your offers will be listed there when available. When you are present at a Cicis location, press Redeem on the offer you wish to claim. NOTE: The offer expires 2 hours after being activated with the Redeem button.

Desktop Users:
Select the Redeem button then in the drop down menu choose the reward you’d like to redeem. Print the reward number that appears on your screen and in your email. Note: Once you claim a reward you will have 24 hours to redeem the reward in person at a Cicis location.

Yes! The MyCicis app lets you earn redeemable rewards at any participating Cicis.

No. Guests can only get one Loyalty Slice per visit with a minimum spend of $6 before taxes are included. You will not receive slices for every $6 spent. Visits using Loyalty rewards will also not receive visit credit.

You cannot. Each reward within the program is separate from other rewards and cannot combine multiple redemptions.

The app will allow you to scan your receipt up to 14 days after your purchase.

To be approved, the time stamp on each receipt must have a 4-hour time gap.